1+ years of experience
Chicago, IL, USA
Posted on Tuesday, July 18, 2023
Neon is looking for a Contract to Hire Customer Support Specialist to assist our customers with technical problems when using our products and services.
The Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customers’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during the entire servicing lifecycle.
Associates degree required. Bachelors degree preferred
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
1 - 2 years of experience in call center/customer service or similar experience is preferred
Attention to detail to be able to provide written communications to customers that are free of spelling or grammatical errors
Patience when handling tough cases and ability to to stay calm in an intense environment
Handle inbound and outbound customer calls to answer any service questions they may have
Respond to customer queries in a timely and accurate way, via phone, email, text, or chat, and thoroughly educate them on our products and services
Provide quality support in the areas of processing payments, creating payment plans, and other account-related tasks to ensure a positive customer experience
Collect necessary information from customers to resolve any issues and follow up later to ensure their issues are resolved
Maintain accurate, up-to-date information for customer accounts
Gather customer feedback and share it with our Product, Engineering, and Marketing teams
Ensure proper follow-up or escalation of account based on the call outcome
During the contract period:
Starting Wage: $18.00 per hour to $25.00 per hour
Job is based out of our Chicago Downtown Office (within a block radius from the Magnificent Mile and the Chicago Bean) — a great location with access to premium amenities such as Fitness Center, Lounge Areas, and monthly social events
Eligible for conversion to a full-time role upon completion of 3-months of employment, conditional on performance and company need
Upon conversion to a full-time role, you will be eligible for:
Wellness benefit including reimbursement for out-of-pocket healthcare expenses or premiums for obtaining health, dental, vision insurance from all major providers in the U.S.
A generous PTO plan
Fast growth opportunities — move up the ladder and grow with us